How to troubleshoot Bluetooth issue with Garmin Connect Mobile?

Garmin Connect Mobile Android & Bluetooth Connection Problems

Bluetooth is a source of communication between Garmin navigation devices and Garmin Connect Mobile. However, any technical issue with the Bluetooth connection can break the synchronization of your Garmin devices with the Connect mobile.

When there are glitches in Bluetooth connection, a user faces the following symptoms:

  • Difficulty in data synchronization.
  • Constant messages of disconnection on the Garmin unit.
  • Unable to receive smart notifications.
  • Connect IQ functionality.
  • Not able to load Widgets such as calendar and weather. Also, displays the ‘Waiting for Data’ notification.

Continue reading to know the steps to resolve Bluetooth Connection problems:

1.  At first, verify whether Bluetooth is enabled on your Garmin unit or not.

  • For assistance, take a reference of the Owner’s Manual of your specific product.

2.  Now, verify that Bluetooth is enabled on your Mobile Connect Device.

3.  Open the Connect Mobile application and visit ‘Garmin Devices’.

Owners of Android and Windows Phone, follow:

  1. Tap on Menu.
  2. Tap the ‘Garmin Devices’ option.

IOS users, follow:

  1. Tap on ‘More’ option.
  2. Select ‘Garmin Devices’ option.

There are a few indicators in Garmin Device’s menu which can identify the occurring glitch in Bluetooth Connection. Some of the examples are given below:


The Garmin unit is displaying ‘Not Connected’ error:

  1. Restart your Garmin device and phone, both.
  2. When both the devices take a restart, open Connect Mobile.
  3. Visit the Garmin Devices section.
  4. Wait for a while and let the devices to reconnect. In a couple minutes, you’ll get a notification ‘Connected’.

Take a note: the Vivofit series do not display ‘Connected’ notification unless you are active in synchronization more. To fetch more information on this, refer to the section ‘Getting Started’ in the owner’s manual.

Failure in the reconnection of Garmin unit and phone after 1-2 minutes:

Android and Windows Phone users, follow:

  1. On the Garmin Device, tap and hold the Garmin Device.
  2. Tap on Remove or Remove Device.
  3. Select ‘Add Device’ and follow the pairing process guide.

iOS users, follow:

  1. Touch the Garmin Device.
  2. Tap on the three dots at the top right corner of the screen.
  3. Select ‘Remove Device’ option, followed by ‘Continue’.
  4. Visit the iOS settings and select ‘Bluetooth’.
  5. In the list of ‘My Devices’, tap the more information icon adjacent to Garmin Device.
  6. Select the option ‘Forget this Device’.
  7. Visit the ‘Connect Mobile’ and then ‘Garmin Devices’.
  8. Choose the option ‘Add Device’ and follow the pairing process guide.
  9. The Connect Mobile is displaying ‘No Devices Paired’ message:
  10. Tap on ‘Add Device’.
  11. Select the device model that you want to connect.
  12. Follow the pairing process guide.

The Connect Mobile is displaying ‘Bluetooth is turned off’ message:

Android and Windows phone users, follow:

  1. Click the option ‘Press to turn on’ or ‘Turn it on’.
  2. When you’d get prompt, select ‘Enable’.
  3. Wait for 1-2 minutes till your device display a message ‘Connected’.

iOS users, follow:

  1. Visit the iOS settings and turn it on.
  2. Return of the section ‘Garmin Devices’ of the Connect Mobile.
  3. Wait for a couple of minutes till your device display a message ‘Connected’.

The connection between your Garmin Device and mobile device will establish. As the speed of Bluetooth may vary, therefore, it may take a while for the data to get transferred to Garmin Connect app and Garmin Device, both.

In case, your device gets connected and still, the synchronization fails, refer to Garmin Connect Status Page. Also, you can contact the Garmin professionals at Garmin Tech Support for assistance.

Call Garmin Customer Service 1-866-447-6139