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Garmin Express Not Responding? Learn How To Fix This

‘Garmin GPS device not getting recognized’ is probably the most common issue a Garmin device holder may have. There can be loads of reasons for it and you can easily resolve any such issue within minutes.

A Garmin user may come across these Garmin Express connection issues:

  • Garmin Express not showing your device
  • Garmin Express Freezes
  • Garmin Express Freezes during startup
  • Garmin Express Freezes during update
  • Garmin Express hangs on Mac
  • Garmin Express hangs on mac on update

Here are some troubleshooting steps you can follow to resolve issues related with Garmin Express freezing and not locating devices issues.

Troubleshooting Garmin GPS Not Detected In Garmin Express Issue

If your Garmin Express application is not responding after you connect your Garmin GPS device with the computer, you can follow these points to resolve this issue:

  • First of all make sure that you are using the latest software version in your Garmin GPS device. An older software version in Garmin GPS may have an outdated connection program so it may need to get detected when you connect it in your computer.
  • Check that you have installed the Garmin Express program correctly and all the program files are saved in the C Disk in your system.
  • Make sure you are using your original USB data cable which you received with your device. If you do not have the original USB, get one from the nearest Garmin store. Using a local USB will reduce the device functionality and will create disturbance in connection with the computer.
  • Make sure you are not connecting your device in an extra USB port hub. Always connect the USB cable in the primary port given for the data exchange connections. The extra USB ports should only be used for power charging.
  • Make sure that the USB cable you are using is not damaged or broken. A damaged cable may show it as connected in your system but it will not be detected in the Garmin Express.
  • Check that you have connected the device properly and the connection is secure.
  • It has been seen in some devices that Garmin Express does not recognize them with low batteries, so make sure you have a decent battery level in your system.
  • Try power cycling your computer. Close all the applications, shut them down and wait for a minute. Restart it and check if the issue is resolved.

Computer Not Recognizing Garmin Device? Follow This

If you computer itself is not showing your device, you can follow these below- mentioned points to fix this issue:

  • Always wait for at least 1 minute after connecting your device with computer. Some Garmin devices take quite some time in getting recognized so wait and see if it is recognized.
  • Make sure you have plugged the USB accurately and it is not loose.
  • Make sure you have installed a USB driver in your system and it is running properly. Verify that your system is not using outdated USB driver.
  • If you are connecting your Garmin device for the first time in your system, it may take some time for driver to install its software, so wait till the process is completed.
  • Check the working of RAM in your system and make sure that there are no multiple programs are running simultaneously. Let your RAM be free of some space while connecting the GPS device.
  • If you have connected more than two devices at the same time, there are high chances that your device may not be recognized. So connect your Garmin GPS only when you haven’t connected any other device.

Troubleshooting Garmin Express Not Launching On Windows Issue

If your Garmin Express has simply stopped launching on a windows computer, you can follow these steps:

  • When your Garmin Express stops launching, you might receive messages like “An unexpected error has occurred and Garmin Express must close” or “Garmin Express has stopped working.
  • Make sure that your Garmin Express application is not running on an outdated version. If yes, update it to the latest.
  • Make sure you have not deleted its program files from the C Disk. If you have cleaned your system recently, there are chances that you might have deleted it. In such case, uninstall it and reinstall the program again.
  • Try to launch the Garmin Express as Administrator. An Administrator has the complete access over a system so that it will bypass all the allowance process.
  • Ensure that you are using the latest version of your windows. If not, update it form Windows Update Store.

Troubleshooting Garmin Express Unable To Find Device On Windows Issue

Follow these steps if your windows is unable to locate a connection between your device and Garmin Express:

  • Garmin Express does not work at its 100% on a version older than Windows 7. So, if you are using it on Windows XP, you should update your system to a newer version.
  • Connect your device and tap Windows + E.
  • Open My Computer and see if your device is available in the DVD Drive.
  • If you can’t view your device make sure that your device is connected properly and the USB connecting light is ON.
  • Make sure you have not enabled the USB Selective Suspend feature in your system. If yes, disable it.
  • After disabling the feature, restart your system and check if you can view your Garmin device in Garmin Express.

Troubleshooting Garmin Express Unable To Find Device On Mac Issue

Here are some points mentioned which you can follow if your Garmin Express is not finding your Garmin GPS device on a Mac:

  • Most of the Garmin Express updates are based on the latest version of an operating software so make sure you are using Mac OS Mojave. If not this than at-least something newer the OS 10.11.
  • Connect your device and click on Finder icon. Go to the Menu and check if you can see the Garmin Device or not.
  • Make sure you are using a Garmin provided USB cable for the connection.
  • Try the power cycle option in your Mac. Close all the programs on your system and shut down the system. Restart it again and check if your device is recognized in the system.
  • If you are still not able to develop a connection, uninstall the Garmin Express and reinstall it again.

If you do not get your answer even after trying these troubleshoot options, there might be some other issue which can be blocking the Garmin device use by the Garmin Express. In such a case, you can contact Garmin customer support.

Call Garmin Customer Service 1-833-201-7912